Politique d’expédition

Iscreed Maciej Smreczak, Niedźwiedź 300, 34-735 Niedźwiedź, Poland. NIP 7372260534. Contact: support@iscreed.store

What shipping costs

Flat rate 14.99 EUR, anywhere we ship. One parcel, one charge, no matter how many pieces you order or where you are.

The cost is shown at checkout before you pay. Discount codes that cover shipping will remove it.

Where we ship from

Every order is packed and sent from our own stock in Poland. We do not dropship and your parcel does not come from a third party warehouse.

How long it takes

Two separate stages. Handling time is us getting the parcel out the door. Transit time is the postal service.

Handling takes 1 to 2 business days. Orders placed on a weekend or a Polish public holiday are handled on the next business day.

Transit after dispatch, as a working estimate:

Poland: 1 to 3 business days
Germany, Austria, Czechia, Slovakia: 4 to 7 business days
Rest of the European Union: 5 to 10 business days
Norway, Switzerland, United Kingdom: 6 to 12 business days
United States and Canada: 8 to 20 business days
Everywhere else: 10 to 25 business days

These are estimates from the carrier, not guarantees. Customs inspection, weather, strikes and seasonal backlogs all add days and none of it is visible to us until the tracking moves.

In any case your order will be delivered within 30 days of the contract, unless we agree something else with you.

Tracking

Every order ships tracked. You get a tracking number by email when the parcel leaves us.

Tracking on international post can sit still for several days between scans, especially while a parcel crosses a border. That is normal and does not mean the parcel is lost.

If tracking has not moved for 10 business days, email us and we will open an inquiry with the carrier.

Customs, duty and taxes outside the EU

Inside the European Union there is nothing extra to pay. The price you see is the price you pay.

Outside the EU you are the importer. Your country may charge import duty, VAT, a customs clearance fee or a carrier handling fee. Those are set by your authorities, billed by your carrier, and are not included in our price or our shipping charge. We cannot tell you the amount in advance.

United States buyers should know that the de minimis exemption, which once let parcels under 800 USD enter duty free, has been suspended. Duty now applies regardless of value.

We declare every parcel accurately at its real commercial value. We do not mark goods as gifts or write lower figures on customs forms.

If a parcel is refused or abandoned because you did not want to pay these charges, it is normally destroyed or returned to us at our cost. In that case we refund the goods less our unrecovered shipping and any fees we are billed.

Local pickup

Pickup can be arranged in Poland and in Norway. Email us before ordering and we will confirm whether it works for your location and arrange a time. There is no shipping charge on a pickup order.

Your address

Check your delivery address before you pay. We ship to the address given at checkout.

Tell us immediately if it is wrong. Once the parcel is dispatched we cannot redirect it.

Parcels returned to us as undeliverable, refused or uncollected can be resent once you cover the postage again.

Lost, late or damaged parcels

Until you take physical possession of the parcel, the risk is ours. If it is lost or damaged in transit, that is our problem to fix, not yours.

If your parcel arrives damaged, photograph the packaging and the contents before you unpack any further and email us the same day.

If tracking shows delivered but nothing arrived, check with anyone else at the address and with your local post office first, since parcels are often left with neighbours or held for collection. If it still has not turned up, contact us and we will open a carrier inquiry.

Carrier inquiries take time. Poczta Polska allows up to 30 days for an international investigation. We will not leave you waiting on the outcome if it is clear the parcel is gone.

Returns

Sending something back is covered separately in our Refund and Return Policy, including the return address, the 14 day window and who pays the postage.