Refund policy

The short version

You have 30 days from the day your order arrives to cancel it and send it back. No reason needed. The piece has to come back unworn, in its original packaging, with the GRA certificate included. You pay the return shipping. We refund you within 30 days of getting the parcel back.

If a piece arrives faulty or damaged, that is a different situation and we cover everything. See "Faulty or damaged items" below.

Your right to cancel

Under EU consumer law you have the right to withdraw from your purchase within 14 days without giving a reason.

The 30 days start on the day you, or someone you nominated, physically receives the goods. If your order arrives in several parcels, the period starts when the last parcel arrives.

To exercise the right, send us a clear statement before the 30 days are up. Email support@iscreed.store with your order number and say you are cancelling. You can use the model form at the bottom of this page, but you do not have to.

Sending the statement on the 30th day is enough. The parcel itself then has to be sent back within 30 days of that statement.

Condition of returned items

Send the piece back in the state you received it:

Unworn, with no scratches, no sizing changes and no signs of use
In the original ISCREED box and packaging
With the GRA certificate included

You are allowed to handle the piece the way you would in a shop, to check what it is and whether it works. You are liable for any loss in value caused by handling beyond that. If the piece comes back scratched, tarnished or missing its certificate, we will deduct a reasonable amount from your refund and tell you exactly how we calculated it.

One thing worth repeating from our care guide: chlorine and water damage the silver plating. A piece worn in a pool, a shower or the sea cannot be returned as unworn.

How to return

Email support@iscreed.store with your order number within 30 days of delivery.
We reply with confirmation and the return details.
Pack the piece in its original box, padded so it cannot move.
Send it to: ISCREED
Niedźwiedź 300
34-735 Niedźwiedź
Poland
Send us the tracking number.

Use a tracked service. Until the parcel reaches us it is your responsibility, and without tracking you cannot prove it was sent.

Do not send anything back before contacting us. Unannounced parcels are difficult to match to an order and slow your refund down.

Who pays for return shipping

You do. You cover the direct cost of sending the goods back to us. From Germany or Austria a tracked parcel to Poland typically runs about 15 to 20 EUR, depending on the carrier you choose.

We do not accept cash on delivery returns. Any parcel sent to us with charges due will be refused.

Refunds

We refund you within 30 days of the day we receive the returned parcel, or the day you give us proof that you sent it back, whichever happens first.

The refund goes to the same payment method you used. Card payments back to the card, Klarna back through Klarna, and so on. There is no fee from us. How quickly the money shows up after that is down to your bank, usually 3 to 10 working days.

We refund the price of the goods plus the standard delivery charge you originally paid. If you chose a faster or more expensive delivery option, we refund the standard rate, not the upgrade.

If you return only part of a multi item order, the delivery charge is not refunded, since the rest of the order still had to be shipped.

Bundles are refunded as a unit. If you return one piece from a bundle, the remaining piece is recalculated at its normal single price and the difference is taken off your refund.

Faulty or damaged items

Everything above is about changing your mind. A faulty piece is different.

Under EU law you have two years from delivery to raise a fault that was present when the goods were handed over. That covers plating that fails under normal wear, a clasp that breaks, stones that come loose or a piece that arrives damaged.

Email support@iscreed.store with your order number and clear photos of the problem. We will repair it, replace it, or refund you. We pay the return shipping in these cases. Your statutory rights are not affected by anything on this page.

Normal wear over time is not a fault. Silver plating is a surface. It will dull with skin contact, perfume, sweat and cleaning products, and that is expected behaviour for a plated piece, not a defect.

Wrong or missing items

If you received the wrong piece, or something is missing from the parcel, tell us within 7 days of delivery and send a photo of what arrived alongside the packaging. We sort it at our cost.

If tracking shows delivered but you have nothing, contact us. We will open an inquiry with the carrier. Delays and mis-scans on the carrier side happen and are usually resolved, but we need to start the process quickly.

Exceptions

The right to cancel does not apply to custom made or personalised pieces, including engraved items, or to gift cards.

Complaints

Write to support@iscreed.store first. We answer within 2 working days.

If we cannot resolve it between us, you can refer the matter to the Polish Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej) for consumer mediation, or contact your national European Consumer Centre.