Terms of service

1. Who you are buying from

This store is operated by:

Iscreed Maciej Smreczak
Niedźwiedź 300
34-735 Niedźwiedź
Poland

NIP: 7372260534
REGON: 545572390
Registered in CEIDG, the Polish Central Register of Business Activity.

In these terms, "we", "us" and "ISCREED" mean Iscreed Maciej Smreczak. "You" means the person placing the order.

2. What these terms cover

These terms apply to every order placed through iscreed.store. Read them before you buy. By placing an order you accept them.

Our Refund and Return Policy, Shipping Policy and Privacy Policy form part of these terms.

We may update these terms. The version that applies to your order is the one published when you placed it.

3. Who can order

You must be at least 18 years old and able to enter a binding contract.

These terms are written for consumers. If you are buying in the course of a business, sections on the right of withdrawal do not apply to you, and the two year conformity guarantee is replaced by the rules of the Polish Civil Code for business to business sales.

4. Our products

Every piece we sell is described on its product page. Read that description. The following applies to all of it.

Our stones are moissanite. Moissanite is a laboratory grown gemstone. It is not a diamond and we never sell it as one. It tests positive on a standard diamond selector because it conducts heat the way diamond does, and that is a property of the stone, not evidence of a diamond.

Our pieces are made from a stainless steel base with three layers of s925 sterling silver plating. They are plated, not solid silver. Any reference to s925 on our site refers to the plating layer.

The GRA certificate supplied with your order identifies the moissanite stones. It is a gemstone report for a lab grown stone. It is not a diamond grading report and carries no valuation.

Photographs and videos are taken under studio lighting. Colour, sparkle and scale on your screen will not match the piece exactly. Small variations between individual pieces are normal in hand set jewellery and are not defects.

Weights and measurements given are approximate and subject to manufacturing tolerance.

5. Prices

All prices are shown in euro and include all taxes payable in Poland.

We are currently exempt from VAT under the Polish subjective exemption. No VAT is added to your order and no VAT is shown on your invoice. If you need an invoice, ask us and we will issue one without VAT.

Prices do not include delivery unless the product page says so. Delivery is calculated at checkout before you pay.

Prices do not include import duties or taxes charged outside the European Union. See section 9.

We try to keep prices accurate. If a price is obviously wrong, for example a €249 chain listed at €2.49, we are not obliged to sell at that price. We will contact you, and you can confirm at the correct price or cancel for a full refund.

6. How an order is made

Placing an order is an offer to buy. It is not yet a contract.

After checkout you receive an order confirmation. That email confirms we received your order. It does not mean we accepted it.

The contract is formed when we send you a dispatch confirmation. Only the items listed in that dispatch confirmation are covered.

We may decline an order. Reasons include the item being out of stock, a pricing error, a payment we cannot verify, a delivery address we cannot ship to, or a reasonable suspicion of fraud or resale. If we decline, we refund you in full and owe you nothing further.

You can ask us to cancel or change an order before it ships. Email us quickly and we will do it if the parcel has not left. Once dispatched, your right of withdrawal applies instead.

7. Payment

We accept the payment methods shown at checkout. Payment is taken when you place the order.

Klarna and other third party payment providers operate under their own terms and their own credit assessment. Your agreement with them is separate from your agreement with us. We do not decide whether Klarna approves you and we do not see your full payment details.

Goods remain our property until paid for in full.

8. Delivery

We ship from Poland. Delivery times, carriers and costs are set out in our Shipping Policy.

Delivery estimates are estimates. Carrier delays, customs processing and postal backlogs are outside our control and do not entitle you to cancel an order that has already shipped, though your right of withdrawal still applies once it arrives.

Risk passes to you when you, or someone you nominated, takes physical possession of the goods. If the carrier loses or damages the parcel before that point, that is our problem, not yours. Tell us and we will resolve it.

You are responsible for giving a correct and complete delivery address. Parcels returned to us because the address was wrong, refused, or uncollected can be reshipped at your cost.

9. Orders outside the European Union

If you order from outside the EU, including the United Kingdom, Norway, Switzerland or the United States, you are the importer.

You pay any import duty, VAT, customs clearance fee or handling charge your country applies. We cannot tell you in advance what those will be. They are charged by your customs authority or carrier, not by us, and they are not included in the price you paid.

United States buyers should be aware that the de minimis exemption, which previously allowed shipments under 800 USD to enter duty free, has been suspended. Duty now applies to shipments regardless of value.

If you refuse a parcel or abandon it rather than pay these charges, the parcel is usually destroyed or returned at cost. We will refund the price of the goods less our unrecovered shipping and any charges we are billed.

We do not undervalue parcels, mark commercial goods as gifts, or falsify customs paperwork. Please do not ask.

10. Returns and cancellation

If you are a consumer in the EU you have 14 days to withdraw from your purchase. The full conditions, deadlines, return address and model withdrawal form are set out in our Refund and Return Policy, which forms part of these terms.

11. If something is wrong with your order

You have a legal guarantee of conformity for two years from delivery. If a piece was faulty when it reached you, we will repair it, replace it or refund you.

Contact us at support@iscreed.store with your order number and photos. Nothing in these terms limits your statutory rights.

Normal wear is not a fault. Plating is a surface layer and will dull over time with skin contact, sweat, perfume, chlorine and cleaning products. Care instructions are supplied with every order and on the product page.

12. Using our site

You may use our site to browse and buy. You may not scrape it, copy it, resell access to it, attempt to breach its security, or use it to do anything unlawful.

If you create an account, keep your password to yourself. You are responsible for what happens under your account until you tell us it has been compromised.

We may suspend or refuse service to anyone abusing the site, the returns process, or our staff.

13. Our content

The ISCREED name, logo, product photography, video, copy and page design belong to us or are licensed to us. You may not use them commercially without written permission.

You may share our product images on social media in a normal, non commercial way, with credit.

If you send us photos, video or reviews, you give us permission to use them in our marketing and on our site. You can withdraw that permission by emailing us, and we will stop using the material going forward.

14. Our liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care.

We are not responsible for loss that was not foreseeable, for business losses such as lost profit or lost opportunity, or for delays caused by events outside our reasonable control, including carrier failure, customs action, extreme weather, strikes or utility and network outages.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, your mandatory statutory rights always take priority over this section.

15. Your data

We process your personal data in line with our Privacy Policy and the GDPR. It explains what we collect, why, how long we keep it, who processes it on our behalf, and how to exercise your rights.

16. If we disagree

Email support@iscreed.store first. We answer within 2 working days and most problems end there.

If we cannot resolve it, you can refer the matter to the Polish Trade Inspection for consumer mediation, or contact your national European Consumer Centre. Participation in mediation is voluntary for both sides.

These terms are governed by Polish law. If you are a consumer resident in another EU country, that choice of law does not deprive you of the protection of the mandatory consumer rules of your own country, and you may bring proceedings in the courts where you live.

17. General

If a court finds part of these terms unenforceable, the rest continues to apply.

If we do not enforce a term straight away, we do not lose the right to enforce it later.

These terms are between you and us. Nobody else can enforce them.

The English version of these terms is the original. Translations are provided for convenience, and the English version governs if there is a conflict.

18. Contact

Iscreed Maciej Smreczak
Niedźwiedź 300
34-735 Niedźwiedź
Poland
support@iscreed.store